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stillhere09 posted 6/11/2013 08:47 AM

I don't know if anyone here knows what can be done about this or not. I am at a loss.

I had an order shipped to my address. I have to sign for it. If I'm not at home when it arrives, the mail carrier leaves a pink slip in my mailbox letting me know it is at the P.O.

Well, the shipment came to my P.O. but I never got even a pink slip. I contacted the place that sent it, they tracked it to my P.O. and said it was there. I took the tracking # to my P.O. and there it was. I let them know I was not notified that the shipment had arrived.

I ordered from the same company, they sent the shipment, and again it never came. I went to P.O. and asked about it. The person at the window checked, came back and said no package was there for me. I contacted the company that sent it again, and they have now informed me that the shipment was returned to them. Once again, I was not given a pink slip. This time it was returned. This is costing me hundreds of dollars.

Yesterday I went to the P.O. and asked to speak to the postmaster and explained about the first shipment and also about the carrier failing to deliver any mail to my apartment bldg. last Sat or that day (Mon.) I also explained that I am expecting another shipment. (This was before I discovered it now must be resent. I just found that out this morning.) The postmaster said she would speak to the carrier about it.

My question is, if I don't get any satisfaction and the mail carrier still doesn't deliver mail, what can I do? Is there someone I can contact about this?

Thank you in advance.

Amazonia posted 6/11/2013 08:53 AM

I have had this problem. My post office was entirely unhelpful. My soilution was to tape a note to the window in my door saying "UPS/FedEx/USPS/DHL Please leave package on the porch" and signed my name. It's on the inside of the window facing out, and has been there for almost 2 years now. Packages get left on the porch (thank GOODNESS!) and my neighbors and I have an arrangements where we take in anything we see on each others' steps and deliver them later in the evening (or email for them to come pick it up when they're home), because theft is also a problem in my neighborhood.

Lucky2HaveMe posted 6/11/2013 08:54 AM

I wonder if there was a substitute mail carrier in the mix here? That could explain part of it, though you still should have gotten the notification, etc. I know when we have a sub carrier, we don't get the same level of service that our regular guy gives.

Not sure what else you can do, but the next time you order, get the tracking # right away from them and keep an eye on it yourself (you can enter the tracking # in USPS.com and it will give you status). That way at least you won't have to pay for duplicate shipping etc.

Good luck!

stillhere09 posted 6/11/2013 09:02 AM

It is our regular carrier. I did put a note on my mailbox saying, "Please ring #7 if I have a package. If I'm not home, please leave a pink slip letting me know to pick it up." This is the legal way they are supposed to do it.

We have had problems with this carrier for quite a while now. Days will go by with no one in the building getting any mail. A few people have gone to the P.O. and complained, but nothing has been done about it. That's why I spoke to the postmaster.

Thanks for your suggestion, Lucky. I'll do that.

tushnurse posted 6/11/2013 09:06 AM

Well I see your in OH, so no you don't have the same meth mail lady I do, so that can't be the answer.....

I have the worlds worst mail carrier. She litteraly is too lazy to close our mailbox at least 2 times a week, I get surrounding neighbors mail, and they ours on a weekly basis, and she is so lazy that she has rubberbanded packages on top of the mailbox, instead of getting her lazy butt out of the truck, and walking it to my door.

The kicker is during the week our mail comes at 3, but on Saturdays when she gets to be done as soon as she does her route, our mail is there by 9am.

All I can say is I feel your pain, try not to use the USPS for delivery of important things.

lieshurt posted 6/11/2013 09:06 AM

Do you work outside of the home? I typically have important deliveries delivered to my place of employment.

[This message edited by lieshurt at 9:07 AM, June 11th (Tuesday)]

stillhere09 posted 6/11/2013 09:15 AM

lieshurt -
What a good idea! Yes, I work 5 days a week, half the time dayturn, so I am often not at home. This just might be a good solution. Thanks.

tushnurse, that is horrible! It just seems like there could be someone we could report this to and get some satisfaction.

Deeply Scared posted 6/11/2013 09:20 AM

I always did that too Lieshurt

The only down side to that is you need to make sure to tell the vendor that you don't want to get on their mailing list for the 'shipping' address, otherwise you'll start getting double catelogs...one to the 'billing' address and on to the 'shipping' address.

stillhere09 posted 6/11/2013 09:22 AM

Thanks for the heads up, DS

Deeply Scared posted 6/11/2013 09:25 AM

7yrsflushed posted 6/11/2013 09:53 AM

File a complaint on the USPS website. There is a send an email link and a number to call. I had an issue with my mail arriving at 9:00pm and later for several weeks. I filed a complaint online and received a call from the post office very quickly. Add as much detail as you can and file a complaint every single time something goes wrong. They do actually track the official complaints. If your neighbors have issues with the mail suggest that they file a complaint online as well.

If the carrier was stealing your stuff the complaints are what they use to track patterns since they know who has what routes on a daily basis.

Sad in AZ posted 6/11/2013 11:27 AM

When I worked my previous job in Tucson, I had a problem with the time our mail was being delivered. We were in a business district, and the mail was supposed to be delivered by 10am, but we never got it before 5pm! It was a tourism company and this was prior to my instituting the online enrollment form, so people were sending us applications for tour and checks.

I went to the post office to complain and was told our route was 'Bob's' route; Bob had a second job as a traveling soccer referee and was more often than not refereeing rather than mail carrying, so we always had a substitute mail carrier who had to finish his/her route before doing ours.

When I said this was unacceptable, the postmaster said, "You don't like Bob?"

Bob finally moved on to another route and we started to get our mail on time, but by then I had switched us to online registrations, so it was pretty much moot.

ajsmom posted 6/11/2013 11:40 AM

I had a rural route carrier at the marital home. Within three months of building our home, we suddenly weren't receiving any mail.

I ended up taking off work to go to the local PO (because their window service hours are 9 am - 11 am; 2 p.m - 5 pm ) to ask why. The Postmaster handed me a bundle of our mail and then said "Well, it's because your mailbox isn't 42" from the ground. The carrier will not deliver mail if they have to reach down."

Seriously.

Yep. They just flat out stopped delivering it and didn't tell. Klassy. With the normal settling of a new homesite, the box had shifted.

We cemented the damn thing into the ground and never had another problem.

AJ's MOM

sadtoo posted 6/11/2013 11:47 AM

....and the USPS wonders why they are going broke and having all their business taken by FedEx, UPS, ect.

Their service is horrible.

I second the suggestion of having your packages delivered to your office. If that is not possible, getting a PO box works too. That's what I did. If I got a larger package, I would get a "key" with a number to a bigger mail box in my PO box. That's where my package would be.

When I lived in the city we had a very LAZY mailman. If he didn't see me out in the yard or it didn't fit in the mailbox, I didn't get it.

Now we live in a rural area and my post man leaves the slip with his cell phone number and a note saying, "Sorry I missed you. I know you will want this. If you get back before I finish my route, I can swing back by or meet you somewhere. Mr. Greatest Mailman."

[This message edited by sadtoo at 11:48 AM, June 11th (Tuesday)]

NotDefeatedYet posted 6/11/2013 14:10 PM

I would contact the postal inspectors. Mail can go missing sometimes, but to the same person over and over? They will investigate.

sullymeishadomi posted 6/11/2013 17:57 PM

If you make a complaint, the first thing the pm does is try to find out why the parcel was not delivered

I noticed you said you live in an apt complex. It is a possibility this happened when a sub is on. Many times the office is so short handed, they have to call other offices to borrow their carriers. If the box doesnt have a full address It gets returned when the ooffice/carrier exaughsted their efforts or if the client has no mailbox which means we do not deliver to the client

The peach slip could have gotten stuck in a magazine or in the bottom of the mailbox. they are supposed to send out second notice befors returning an item attempted but you were not home.

I would recommend following up with the pm as to what was fhe carriers response

If you have continuing problems after this, write a letter to the pm.

You can also file complaints via usps.com or 1800 ask usps. The pm has to follow up on the complaint and document it for district.

First tho, contact the pm regarding the carriers response

Also, you can go to usps.com to track an item that has tracking, insurance, certified, registered or expresss numbers.

[This message edited by sullymeishadomi at 6:03 PM, June 11th (Tuesday)]