a.k.a., "the VA".
Do you have to make everything so g.d. complicated?! So mind-bogglingly slow & inefficient? So....dare I say it?...STUPID?!
After talking with a mid-level employee whose diction rivaled Demosthenes (pre- "stones-training" regimen) again today....then spending at least an hour trying to sift through information online, we still don't know the real lowdown.
I'm angry for us, and think if it leaves us --when we're not in dire straits and we're overall fairly sharp at figuring things out-- utterly confounded...what about others who are worse off??!!
What a friggin' goatrope!
(now returning to your regularly scheduled programming)