VENT Warning- VENT Warning - VENT Warning
I love my job, what I do. I am really quite good at it. However the majority of what I do is a pilot program, and being as such there were not hard set rules at the begining, and as time has gone on they have garbled them, changed them, and basically made it next to impossible for my group to be successful. In addition they have benchmarks they want us to meet, but have erroneous reporting tools for said benchmarks. One of which has a huge impact on patients satisfaction.
We have asked for said report since APRIL, Yah I said APRIL. Yesterday with much fanfare, and oohing and ahhing of the bosses, leaders, and computer people the new report finally was released (of course not until 4pm) so none of us Care Managers could really dig in and disect the data until today. This report is so wrong, and is accompanied with yet another rule change that I cant even begin to deal with the data, and correct it.
Now my patients that I have worked with thoughout the year, are going to be financially effected if they don't get it right, and the deadline to have this correct information to the powers that be is guess.... Just guess......Next Friday.....Oh and the Boss is OOT until Tuesday.
I am thouroughly frustrated. I am packing up going home, and spending tomorrow on my computer, making sure my folks have what they need documented. I really just feel like banging my head on a wall. It may be more effective than what I am trying to accomplish right now.