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t/j on customer service

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authenticnow posted 12/18/2013 18:18 PM

I work customer service at a chain pharmacy. The customers have the opportunity to give reviews on the website about their visit. The manager showed me this one yesterday:

"AN is the best employee in the store. I approached her with a question while she was ringing up a customer and she politely answered me and continued to ring up her customer, giving great service to both of us. That gal deserves a raise!"

It made me smile. Still haven't gotten that raise, though .

nowiknow23 posted 12/18/2013 18:33 PM

How wonderful!

jrc1963 posted 12/18/2013 18:43 PM

Sounds like you're a world class cashier!!!

authenticnow posted 12/18/2013 18:47 PM

I really enjoy it. It's a good diversion from my other job, which is much more intense. I find it relaxing, and with a few exceptions the customers are pretty nice. I try not to let them bother me. I find that if I'm nice and smile at them, their snottiness usually goes away.

Every once in awhile I get someone who is just downright mean, but I remind myself that that's about them, not me.

jo2love posted 12/18/2013 19:30 PM

You rock!!!

unfound posted 12/18/2013 20:09 PM

So often managers only hear the complaints, it's nice to know someone took the time to praise you . Maybe you can get a new name tag that says "AN, best employee, needs a raise" ???

gahurts posted 12/18/2013 20:19 PM

Yay for you!!! Congrats!

gonnabe2016 posted 12/18/2013 20:34 PM

How nice that customer took the time to recognize you.
You're awesome.

solus sto posted 12/18/2013 20:46 PM

Why am I not surprised?

authenticnow posted 12/18/2013 21:09 PM

Maybe you can get a new name tag that says "AN, best employee, needs a raise" ???
I'll put in my request tomorrow.

authenticnow posted 12/18/2013 21:09 PM

Maybe you can get a new name tag that says "AN, best employee, needs a raise" ???
I'll put in my request tomorrow.

authenticnow posted 12/18/2013 21:09 PM

oops, double post

Apparently my customer service skills are better than my computer skills!

Make that a triple post !

[This message edited by SI Staff at 9:11 PM, December 18th (Wednesday)]

karmahappens posted 12/19/2013 20:11 PM

It's awesome to be appreciated. Good for you!

Dark Inertia posted 12/19/2013 22:01 PM

That is pretty cool! Most of the time people are quick to remember the bad service and not the good. It is always nice to be recognized for your efforts. :)

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