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Jeaniegirl posted 1/19/2014 10:46 AM

UGH! I use my Kindle constantly. I read a lot and buy and download through Amazon.

I downloaded a new best-seller and the bill was a little over $10. The book downloaded and then I received an email notice that my payment had been rejected. I realized my credit card on file with them had expired and changed. My bank recently went from Visa to MasterCard so it wasn't just an issue with an expired card. I made the corrections three weeks ago and added new credit card info.

STILL Amazon is sending me emails saying I owe them the money and need to 'update my account information' which was quickly done weeks ago.

What is so frustrating is there is no way to contact them to tell them the correction has been made.

At this point I can't download books or make any purchases.

Just got the 5th notice on email with no way to reply, even when I log on to Amazon.

Arrrrrrggggghhh!

Lionne posted 1/19/2014 11:47 AM

BREATHE. If you log into Amazon, and go to the top, "My Account" Now go to the very bottom right "Help" Click that. Upper right, "Contact Us" There is a form to fill out. When you do, there will magically appear a button at the bottom that will allow you to receive, within minutes, a phone call from Amazon. They should be able to fix it for you right away.

Best and easiest way to correct the problem, although I have had success via email, sounds like that didn't work for you.

Good luck!

inconnu posted 1/19/2014 11:59 AM

Have you changed it in your account so your default payment is the new card instead of the old one?

StrongerOne posted 1/19/2014 12:49 PM

What scaredykat said. I have found amazon service to be outstanding, especially when phoning. Yes, they are a giant evil company but their service is so good that I preferentially buy through them for many online purchases.

Call them. I'd be surprised if they didn't fix everything right away and be very polite and helpful too.

Lucky2HaveMe posted 1/19/2014 12:57 PM

What Inconnu said - make sure your default payment option is the new card and not the old one.

Jeaniegirl posted 1/19/2014 18:19 PM

Thanks, will try that.

I updated my credit card info immediately so that is the frustration .... that they haven't checked and charged my account.

I followed the link and updated immediately.

[This message edited by Jeaniegirl at 6:20 PM, January 19th (Sunday)]

inconnu posted 1/19/2014 19:48 PM

The Kindle has to use the 1-click ordering, doesn't it? I don't use that so I'm not familiar with all the settings there, but maybe there's something with that, that needs to be changed too.

totalheartbreak posted 1/19/2014 20:24 PM

Another for contact via chat/phone...

Amazon has bent over backwards numerous times to keep me happy even when I wasn't particularly upset... I've received credit, free overnighted replacements, shipping reimbursements, etc...

They have exceptional customer service. It's worth a shot.

Dark Inertia posted 1/19/2014 20:41 PM

Amazon has amazing customer service. I had a similar problem the other day on my ROKU with Prime. I called customer service, got a rep who immediately changed the card information for me and it was a done deal. Whole process was painless and took less than five minutes. They have always gone above and beyond for me.

I believe Amazon is ranked as one of the best customer service in the U.S., if not the best.

Cally60 posted 1/20/2014 15:00 PM

The Kindle has to use the 1-click ordering, doesn't it? I don't use that so I'm not familiar with all the settings there, but maybe there's something with that, that needs to be changed too.

Yes, I think that's the problem. If I remember correctly, it happened to me, too. I updated my default card, but received a message saying that I needed to update my credit card the next time I placed a Kindle order, because the credit card update for digital orders had to be done somewhere else on the site.

ETA
Here's one way to do it. Sign in on the main amazon site. Then take this path

Your account/ Digital Content/ Manage your Kindle.

Scroll down the menu on the left to the heading "Your Kindle account" and you should see a link there for "Kindle Payment settings".

[This message edited by Cally60 at 3:09 PM, January 20th (Monday)]

Lionne posted 1/20/2014 21:42 PM

You don't HAVE to use 1 click ordering for kindle purchases. You can deselect this option anytime....

Cally60 posted 1/21/2014 15:01 PM

You can deselect this option anytime....

Have you done it? I have i-click deselected for my book orders, but despite several attempts, I have yet to find a way of deselecting it for Kindle orders.

If you've managed it and remember how you did it, could you possibly post the how-to details, please? I'd be really grateful! I hate not going through the various payments steps before ordering.