- What did they actually do?
They added foundation piers outside the alcove in my kitchen. The inside corner of the alcove, which is between a window and a door to the deck, has obvious settling.
- How did it cause damage?
The pressure that the pier put on the alcove cause the other windows in the alcove to bow and become out of alignment. In addition, they had to rip up part of my patio to install the pier. To be fair, I knew they would have to tear up the patio. My issue is that I did not even need these damn piers so my patio should not have been torn up to begin with.
- How exactly did 'wood rot' cause your foundation to settle?
Ah, here is the crux of the issue. It didn't cause any foundation issue! The settling in that corner was actually cause by rotting of the window and door frame and perhaps rotting in the framing behind the siding (the extent of the rot has yet to be determined). It turns out that I did not have any foundation issues! That was confirmed today when they came out and lowered the piers and then took measurements with a laser level. Gee, I sure wish they had done that BEFORE they tore up my patio, installed piers, and charged me thousands of dollars for something I did not need. Of course, they are still arguing that the alcove is "stable" now. Well, it was stable before too!
I originally called them because I assumed that the settling was caused by foundation issues. I did not know that the window and door frames were rotting because I did not know what to look for. They did and they are the ones who pointed it out to me...AFTER they installed the piers. And I mean immediately after they installed the piers. If they had told me before hand then I would have gotten the window and door fixed and then reevaluated the foundation. Even if they had just pointed out it immediately before installing the piers then I would have gladly paid for the labor to come out to my house.
- Do you have before and after photos?
I am still working with them to get closure. They pretty much conceded today that the corner where I have issues appears level in the basement and does not appear to have a foundation issues. They are getting with the CEO tomorrow to discuss this. This has been hard because I want to go bat shit crazy on them, but I know that will not be productive. So I spend a lot of energy trying to stay calm when I talk with them when all I want is to cuss them out