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Techies needed - Setting up Outlook 2010

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simplydevastated posted 3/21/2014 10:59 AM

I used to use Outlook all the time. When I set up my new computer I didn't install it because I mainly use my yahoo account. Anywho... I'm trying to install Outlook with my old comcast account so I can stay current with the program and I'm running into issues with the set up.

I've entered my comcast account email and password. In the box there's a check next to "establish network connection" then it shows "search for server settings" Then it says "log on to server"

The program runs for a bit then I get another message that says "An encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection." Now, that doesn't sound all that safe to me. How can I install Outlook with my old account?

Thanks for the help.

MovingUpward posted 3/21/2014 12:58 PM

From someone posting a similar issue on the web. Mircrosoft posted this

Jeff McDonald MSFT Support
replied on 7/24/2011 10:59 PM

Hello Curtis,

One thing that you may need to check is the system date and time. If there is a variance of 5 minutes this can cause issues with establishing a secure connection.

Thank you, Jeff McDonald, O365 Forum Moderator

simplydevastated posted 3/21/2014 14:06 PM

Ok, figured it out. (See I really am good with computers )

It wasn't the date/time thing. It wouldn't work setting it up automatically, so I had to do it manually and it worked.

sisoon posted 3/21/2014 15:52 PM

It wouldn't work setting it up automatically, so I had to do it manually and it worked.

Imagine that! And Microsoft and Comcast know soooo much more than regular people do.... (Insert Irony icon here.)

[This message edited by sisoon at 3:52 PM, March 21st (Friday)]

simplydevastated posted 3/21/2014 17:57 PM

StillGoing posted 3/21/2014 22:50 PM

I must be the only person on earth with positive attitudes towards MS and Comcast.

simplydevastated posted 3/22/2014 06:38 AM

No you're not. I just thought what Sisoon said was funny.

I like Microsoft. I'm just not a techie so when something doesn't work right for me I need help.

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