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Mack9512 (original poster member #38619) posted at 4:47 PM on Tuesday, July 8th, 2014
Has anyone used HomeAway before? We are scheduled to be at the beach next week and staying at a house that we found online via HomeAway. We haven't heard from the home owner since we signed the renal agreement and I'm starting to freak out. Is this normal?
"If you're brave enough to say goodbye, life will reward you with a new hello." - Paulo Coehlo
painpaingoaway ( member #27196) posted at 4:59 PM on Tuesday, July 8th, 2014
Yes, we have used Homeaway several times.
I don't recall any further correspondence after the final payment.
Have you tried emailing them?
D-Day June 2009
Watch my movie: "My wayward husband's adventures in STD land":
Episode 1: youtu.be/9Jv0-d_CdYc
Episode 2: http://m.youtube.com/watch?v=8Tz822H82Gk
Lucky2HaveMe ( member #13333) posted at 5:02 PM on Tuesday, July 8th, 2014
We, too, have used it several times and have never been disappointed. Have you followed up with the owner? I always ask for a cell phone # in case we get lost/need to get hold of them.
I would touch base via email just to confirm.
Love isn't what you say, it's what you do.
Mack9512 (original poster member #38619) posted at 5:04 PM on Tuesday, July 8th, 2014
We've emailed and called over the last couple of days. I'm just concerned that we will get there with a full car and DD and not be able to get in.
"If you're brave enough to say goodbye, life will reward you with a new hello." - Paulo Coehlo
painpaingoaway ( member #27196) posted at 5:07 PM on Tuesday, July 8th, 2014
Try not to panic. It may just be that they themselves may be on vacation right now also.
D-Day June 2009
Watch my movie: "My wayward husband's adventures in STD land":
Episode 1: youtu.be/9Jv0-d_CdYc
Episode 2: http://m.youtube.com/watch?v=8Tz822H82Gk
Mack9512 (original poster member #38619) posted at 5:12 PM on Tuesday, July 8th, 2014
Ha! I'm a plan-ahead type of person so not having the information is actually making me extremely nervous, which isn't helping my bursitis. 
"If you're brave enough to say goodbye, life will reward you with a new hello." - Paulo Coehlo
Rebreather ( member #30817) posted at 5:17 PM on Tuesday, July 8th, 2014
Are you dealing directly with the owner or a property management company? I've used HomeAway and VRBO many times and in different countries and I have never, ever had a problem. They may not tell you the key code until closer til, as a security precaution. The not responding would bother me too, but I've never, ever had anyone flake.
Me BS
Him WH
2 ddays in '07
Rec'd.
"The cure for the pain, is the pain." -Rumi
Mack9512 (original poster member #38619) posted at 5:22 PM on Tuesday, July 8th, 2014
We are dealing with the property owner. Prior to this, he responded very quickly to all inquiries so I find it concerning that he isn't now.
From your collective experiences, when is check-in information normally received?
"If you're brave enough to say goodbye, life will reward you with a new hello." - Paulo Coehlo
KeepCalm_CarryOn ( member #33374) posted at 9:00 PM on Tuesday, July 8th, 2014
We've used HomeAway. I don't remember too much correspondance after payment until like 24 hours before when they gave us the check in info.
You are not dealing with rational people or situations. Normal thought processes won't work...story of my life.
Me- BW, 30
Him- fWh, 36
Mostly R'd, minus a few scars...bought a house and got a puppy...And baby makes 3! She arrived August 2013
rachelc ( member #30314) posted at 1:49 PM on Wednesday, July 9th, 2014
I had a question (we go on Saturday) but didn't know how to get ahold of the owner. It was a question that HomeAway couldn't answer. So, I pretended I wanted to schedule another week there so the email would automatically go to the owner. I just said this is RachelC and we have the place next week and was wondering where the best place is to rent a boat.
Sunnydaysahead ( member #43756) posted at 7:45 PM on Wednesday, July 9th, 2014
We used HomeAway in London last year and got instructions about 48 hours ahead of time. We were dealing with a property manager though.
Good luck! Have a great time at the beach!
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