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Newest Member: Mercedes66 (46046)

User Topic: System failure???
Sad in AZ
♀ 24239
Member # 24239
Default  Posted: 9:57 PM, August 8th (Friday), 2014View ProfileEdit MessagePrivate MessageHomepage

I work for a very large international medical laboratory. I manage the lab at one of the branches.

On the way to work tonight I received a message that the computer systems were down for the entire branch. When I arrived, I found out that the computer systems were down worldwide Very little information was coming in. Even the managers' cell phones were not working. We have been unable to do anything all night. Normally, we process between 2500-3000 specimens a night at my branch. Mulitply that worldwide Absolutely no backup plans are in place. Millions of dollars are at stake because we have a delivery guarantee to our customers, not to mention the overtime involved.

I think our computer system was hacked and they had to shut it down to investigate and mitigate damages, but I am a notorious conspiracy theorist Can a server problem instigate an international computer shutdown?


Hallelujah! Holy shit! Where's the tylenol?

Posts: 20561 | Registered: Jun 2009 | From: Upstate NY
roseguide
♀ 35697
Member # 35697
Default  Posted: 10:05 PM, August 8th (Friday), 2014View ProfileEdit MessagePrivate MessageHomepage

Somethings not right here.

Even the smallest companies have back up servers, disaster recovery and contingency plans.

For this to happen at a large, international, healthcare related company is at best suspicious and worst sabotage or a targeted attack.


In the end, only three things matter: how much you loved, how gently you lived, and how gracefully you let go of the things not meant for you. Buddhist saying

Posts: 209 | Registered: May 2012 | From: New Jersey
caregiver9000
♀ 28622
Member # 28622
Default  Posted: 11:47 PM, August 8th (Friday), 2014View ProfileEdit MessagePrivate MessageHomepage

An overload of birthday wishes on your server?

(It really doesn't help that I am watching Ancient Aliens on H2 right now...)


Me: 44, independent, happy, despite co-parenting with a lower muppet
FT "Stretch" (and Skew!) ;)
DS 13 DS 10
S 5/2010
D 12/2012

Posts: 5947 | Registered: May 2010 | From: a better place
Kajem
♀ 36134
Member # 36134
Default  Posted: 11:13 AM, August 9th (Saturday), 2014View ProfileEdit MessagePrivate MessageHomepage

I wonder if your worldwide lab facility is related to the worldwide plasma facility I donate to. Their computers were offline with no alternate procedures in place for system interruption. I waited a huge amount of time before I left.

I feel for the folks working it had been a long day and was looking to be a longer night.

Hugs,
K


I trust you is a better compliment than I love you, because you may not trust the person you love, but you can always love the person you trust. - Unknown
Relationships are like sharing a book, it doesn't work if you're not on the same page.

Posts: 5746 | Registered: Jul 2012 | From: Florida
HFSSC
♀ 33338
Member # 33338
Default  Posted: 4:25 PM, August 9th (Saturday), 2014View ProfileEdit MessagePrivate MessageHomepage

I work for a large health care corporation with over 100 skilled nursing facilities, about that many assisted living facilities, hospice and home care divisions. We all use a computer system that lives at home office. Payroll, billing, Medicare interface, clinical assessments all work from that main software.

It went down a couple of weeks ago and was down for almost the whole week.

And we had NO backup plan. Nothing. No manual with paper forms and instructions of what to do in a computer failure. We did at least have our internet and medication administration systems. Also, I have a website with all kinds of tools that I was able to access so we could at least keep our work completed in compliance with Medicare rules.

Then we had the fun of inputting everything once the system went back up.

No one seems to know what caused the shutdown. But we have a plan in place now in case it ever happens again. It's nuts though, to see such a huge company totally hamstrung by what we've been told was an "unbreakable, uncrashable" system.

Uncrashable my ass.


Me, 47
Him, 40 (JMSSC)
married 18 years. In R. We are making it. The past does not define who we are today.

Posts: 2938 | Registered: Sep 2011 | From: South Carolina
purplejacket4
♀ 34262
Member # 34262
Default  Posted: 5:50 PM, August 9th (Saturday), 2014View ProfileEdit MessagePrivate MessageHomepage

About two years ago our entire Tier 2 university with two HSC, law school etc. Went down down for a week due to a virus. We have some "system down" procedures (called paper and pen) but we could not take X-rays or run labs for a week. The only post 1970s system that worked was the fax machine. Even our phones wouldn't work. Most non productive week ever.


Me: BS 45
Her: fWS 48 (same sex partner)
Together: 18 years now (both MDs)
OW: meh so what 40s PhD
DD1: 10/30/11EA; DD2: 11/10/11 Had ONS; TT until 12/26/11; broke NC 6/12; NC again 7/12; R-ish

Posts: 2361 | Registered: Dec 2011 | From: Great Southwest
Sad in AZ
♀ 24239
Member # 24239
Default  Posted: 11:06 PM, August 9th (Saturday), 2014View ProfileEdit MessagePrivate MessageHomepage

We worked our asses off this weekend, but I'm woefully understaffed--three people left this month (two quit and one fired-a good thing ;-) But we were thwarted by the system again.

In the end, I had to send almost 2000 pieces of raw work to the lab tonight at 10:30pm. I have to go in tomorrow to take specimens out of the incubator, but that's it.


Hallelujah! Holy shit! Where's the tylenol?

Posts: 20561 | Registered: Jun 2009 | From: Upstate NY
Topic Posts: 7

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