I work for a large health care corporation with over 100 skilled nursing facilities, about that many assisted living facilities, hospice and home care divisions. We all use a computer system that lives at home office. Payroll, billing, Medicare interface, clinical assessments all work from that main software.
It went down a couple of weeks ago and was down for almost the whole week.
And we had NO backup plan. Nothing. No manual with paper forms and instructions of what to do in a computer failure. We did at least have our internet and medication administration systems. Also, I have a website with all kinds of tools that I was able to access so we could at least keep our work completed in compliance with Medicare rules.
Then we had the fun of inputting everything once the system went back up.
No one seems to know what caused the shutdown. But we have a plan in place now in case it ever happens again. It's nuts though, to see such a huge company totally hamstrung by what we've been told was an "unbreakable, uncrashable" system.
Uncrashable my ass.