His Disney Club Penguin, Loveyguy, to be exact. Sigh.
Long story short, but I got a notice today that the stupid autorenewal for his account failed because my credit card had expired (I set this up for autorenewal??? And it costs HOW much each year??? Sigh again.).
After going around and around to remember MY login info to update the account, and discovering that I can cash in old airline miles that never get used to pay for a membership (SCORE!), I can't remember son's penguin's password. Thought I did... tried the common passwords used for everything else... but it was wrong, and the account locked up. And now, loveyguy and his treehouse igloo and his pufflepets and science lab and popcorn machine and disco ball and skateboard and helicopter and whatever other trinkets have been collected in the past year... are gone.
Anyone know of a real live contact person for Club Penguin rather than the unhelpful help section of their webpage? Even when I ask the site to send me a link in email to reset the PENGUIN password, they keep sending me a link to reset the PARENT PORTAL password.
I know this really should not be a big deal, but DS is going to melt down over the loss of loveyguy the penguin.