On the way to work tonight I received a message that the computer systems were down for the entire branch. When I arrived, I found out that the computer systems were down worldwide Very little information was coming in. Even the managers' cell phones were not working. We have been unable to do anything all night. Normally, we process between 2500-3000 specimens a night at my branch. Mulitply that worldwide Absolutely no backup plans are in place. Millions of dollars are at stake because we have a delivery guarantee to our customers, not to mention the overtime involved.
I think our computer system was hacked and they had to shut it down to investigate and mitigate damages, but I am a notorious conspiracy theorist Can a server problem instigate an international computer shutdown?
Even the smallest companies have back up servers, disaster recovery and contingency plans.
For this to happen at a large, international, healthcare related company is at best suspicious and worst sabotage or a targeted attack.
(It really doesn't help that I am watching Ancient Aliens on H2 right now...)
I feel for the folks working it had been a long day and was looking to be a longer night.
It went down a couple of weeks ago and was down for almost the whole week.
And we had NO backup plan. Nothing. No manual with paper forms and instructions of what to do in a computer failure. We did at least have our internet and medication administration systems. Also, I have a website with all kinds of tools that I was able to access so we could at least keep our work completed in compliance with Medicare rules.
Then we had the fun of inputting everything once the system went back up.
No one seems to know what caused the shutdown. But we have a plan in place now in case it ever happens again. It's nuts though, to see such a huge company totally hamstrung by what we've been told was an "unbreakable, uncrashable" system.
Uncrashable my ass.
In the end, I had to send almost 2000 pieces of raw work to the lab tonight at 10:30pm. I have to go in tomorrow to take specimens out of the incubator, but that's it.