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User Topic: @#$%ing customer sat surveys!
sisoon
Member
Member # 31240
Default  Posted: 2:02 PM, April 22nd (Monday)

10 days or so ago, I ordered a PC for a client. Originally estimated to ship on 4/30, it shipped on 4/19. That's great, but we still don't have it.

Today I get a request to fill out a customer sat survey. R they CRAZY????

A couple of weeks ago, I ordered a remanufactured toner cart from my printer. It arrived on time, and it was followed by a survey, which I dutifully filled out.

BUT, I gave no rating for the product, only for the ordering process. I don't need the thing yet, so I haven't installed it.

Not good enough! They keep sending me survey requests.

If they don't stop soon, I WILL fill out the survey, and I'll be very angry when I do it.


fBH (me) - 70 (22 in my head), fWW (plainsong) - 65+, Married 45+, together since 1965
DDay - 12/2010
Recovered, not yet fully R'ed
I share my own experience because it's the only experience I know, not because I'm a good model.

Posts: 10383 | Registered: Feb 2011 | From: Chicago area
newnormal
Member
Member # 21925
Default  Posted: 6:58 AM, April 23rd (Tuesday)

Rip them a new one!

Yes, I know they probably don't care about the results. But one day someone will. And your feedback combined with others, will make a difference one day.

And if you get exceptional service, be sure to name names. My IT department went from the helpless desk to my hero's! But my idiot peers keep breaking their computer or refuse to use the attachments and then they complain?!? So be sure to leave specific feedback with details good or bad


BS 43 (me)
FWH 48
D-day 9/07

Dont retreat, reload.
"Pull that knife out of your back - and sever the fuel line to that bus you got thrown under" Bufffalo


Posts: 1033 | Registered: Dec 2008
Topic Posts: 2