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HFSSC
Member
Member # 33338
Default  Posted: 7:04 PM, April 25th (Thursday)

To greet drive-thru customers with, "Hi! How are you?"

It's a drive thru. I want to order my freaking burrito. I do not want a relationship with you. I do not want to have a conversation with you. Please just ask me what I would like to order.

Thanks for letting me get that off my chest.


Me, 47
Him, 40 (JMSSC)
married 17 years. In R. We are making it. The past does not define who we are today.

Posts: 2748 | Registered: Sep 2011 | From: South Carolina
kernel
Member
Member # 27035
Default  Posted: 7:06 PM, April 25th (Thursday)

I agree! I just want to say "Fine, I'm in a hurry here. That's why I'm in the drive thru, dumbass. Save it for your Grandma."

Of course, I'll be the first to complain if they aren't friendly...


"On particularly rough days when I'm sure I can't possibly endure, I like to remind myself that my track record for getting through bad days so far is 100% and that's pretty good."

Posts: 5191 | Registered: Jan 2010 | From: Midwest
confused82402
Member
Member # 34616
Default  Posted: 7:07 PM, April 25th (Thursday)

I feel the same way about the Starbucks drive through. They are always so damn chatty and perky! I'm always thinking "look it 6am...I just want my damn coffee!"

Glad I'm not the only one


Me- BW
Him - WH
Dday - 1/16/2012

~Honey, don't try to make sense out of nonsense...you'll drive yourself crazy in the process ~ my momma :-)


Posts: 507 | Registered: Jan 2012
Jrazz
Guide
Member # 31349
Default  Posted: 7:14 PM, April 25th (Thursday)

The folks at In-n-Out (CA, maybe NV...) will have a full blown conversation with you. "New haircut? What kind of music do you listen to?"


The best way to cheer yourself up is to try and cheer someone else up. - Mark Twain

Posts: 17571 | Registered: Feb 2011 | From: California
HFSSC
Member
Member # 33338
Default  Posted: 7:16 PM, April 25th (Thursday)

See, today, that would have been the thing that sent me right on over the edge. I was one stupid person away from jail today.


Me, 47
Him, 40 (JMSSC)
married 17 years. In R. We are making it. The past does not define who we are today.

Posts: 2748 | Registered: Sep 2011 | From: South Carolina
nowiknow23
Guide
Member # 33226
Default  Posted: 7:24 PM, April 25th (Thursday)

I was one stupid person away from jail today.


You can call me NIK

"Sometimes it takes a good fall to know where you really stand."
-Hayley Williams


Posts: 25532 | Registered: Aug 2011
metamorphisis
Administrator
Member # 12041
Default  Posted: 7:29 PM, April 25th (Thursday)

My favourite is when I've finished my full order for 4 people and they say "Would you like to try our new grilled ham and swiss panini on fresh baked sourdough as well?"
Ummm... no. I want the 8 things I just ordered and I was finished ordering as indicated by my "That will be all thank you".



“We don't see things as they are; we see them as we are.”... Anais Nin

Posts: 44815 | Registered: Sep 2006
jrc1963
Member
Member # 26531
Default  Posted: 7:57 PM, April 25th (Thursday)

You know, sometimes those people aren't even in the restaurant you're sitting at...

They have order taking systems at some fast food chains where the order takers are in a room hundreds of miles away... sitting in a cube with a computer in front of them.

My DS and I always guess if we've gotten someone in the restaurant or an off-site order place.


Me: BSO - 46
Him: FWSO - 69
DS - 13
D-Day - 12-11-09,
R - he finally came home
Your life is an Occasion. Rise to it. - Mr. Magorium, "Mr. Magorium's Wonder Emporium"

Posts: 24547 | Registered: Dec 2009 | From: Florida
Bobbi_sue
Member
Member # 10347
Default  Posted: 8:05 PM, April 25th (Thursday)

I like politeness. I guess I vote on the side of the "Hi How are you?" If they tried to take the conversation further than that, I might be annoyed.


Posts: 5747 | Registered: Apr 2006
Kajem
Member
Member # 36134
Default  Posted: 8:14 PM, April 25th (Thursday)

DD3 works at Chick-fil-A. She is queen of the drive thru at 2 locations. She has to say " welcome to Chick-fil-A. my name is DD3. How may I serve you?"

I go thru the drive thru just to hear her say that... she would never ask 'How may I serve you?' at home.

Kajem=evil mom.


I trust you is a better compliment than I love you, because you may not trust the person you love, but you can always love the person you trust. - Unknown
Relationships are like sharing a book, it doesn't work if you're not on the same page.

Posts: 5162 | Registered: Jul 2012 | From: Florida
HFSSC
Member
Member # 33338
Default  Posted: 8:18 PM, April 25th (Thursday)

I like politeness. I guess I vote on the side of the "Hi How are you?" If they tried to take the conversation further than that, I might be annoyed.

It's not so much the "Hi, how are you?" that annoys me. It's that the greeting when I approach the speaker is simply "Hi, how are you?" and then I feel like I'm expected to make conversation until they ask what I want. I'd just prefer to dispense with that and hear a polite, "Welcome to Wherever, how can I serve you?" Or "May I take your order?"

I'm just in an incredibly bitchy mood tonight and decided to rant. Don't get me started on the people who get in line at Moe's and have no idea what they want.


Me, 47
Him, 40 (JMSSC)
married 17 years. In R. We are making it. The past does not define who we are today.

Posts: 2748 | Registered: Sep 2011 | From: South Carolina
okaynow
Member
Member # 13813
Default  Posted: 8:53 PM, April 25th (Thursday)

LOL! I love it when I drive thru Starbucks and hear "Hello! My name is (fill in the blank) and I'll be your barista. Would you like to try a (fill in the blank again) today?" I swear, I could have finished drinking my coffee in the time it takes the barista to do the greeting! Then again, I'd prefer a chatty barista to someone who says "is that it?" after item I order at Carl's Jr. That irritates me even more! Let me finish my order, lady!


Married 18 yrs, together 25+.
D-day: 2/18/07.
1 child
The story doesn't really matter anymore. Time is a great healer. Life is good.

Posts: 2431 | Registered: Mar 2007
Lucky
Member
Member # 6864
Default  Posted: 8:55 PM, April 25th (Thursday)

Since I'm clueless as to what a Moe's is .. I'd be tempted to ask HFSSC


♥ WINE - the other fruit juice! ♥


Posts: 36162 | Registered: Apr 2005
jrc1963
Member
Member # 26531
Default  Posted: 9:03 PM, April 25th (Thursday)

"is that it?"

I hate this more than the chatty folks... I feel as if I'm burdening them by ordering more.

Lucky - Moe's is a semi-fast food Mexican place (Think Subways but with Mexican food) you have to choose how your whatever is made.

I've only eaten there once because I don't like be shouted at when I walk into a restaurant... "Welcome to MOE'S!!!!!"


Me: BSO - 46
Him: FWSO - 69
DS - 13
D-Day - 12-11-09,
R - he finally came home
Your life is an Occasion. Rise to it. - Mr. Magorium, "Mr. Magorium's Wonder Emporium"

Posts: 24547 | Registered: Dec 2009 | From: Florida
jrc1963
Member
Member # 26531
Default  Posted: 9:05 PM, April 25th (Thursday)

Oh yeah.... and when you go to McDonalds or somewhere where they have value menus...

You order by the number and they don't know what you want... or ask you what you want to drink... because of course everyone wants a coke, right?


Me: BSO - 46
Him: FWSO - 69
DS - 13
D-Day - 12-11-09,
R - he finally came home
Your life is an Occasion. Rise to it. - Mr. Magorium, "Mr. Magorium's Wonder Emporium"

Posts: 24547 | Registered: Dec 2009 | From: Florida
Lucky
Member
Member # 6864
Default  Posted: 9:14 PM, April 25th (Thursday)


"Welcome to MOE'S!!!!!"


♥ WINE - the other fruit juice! ♥


Posts: 36162 | Registered: Apr 2005
Missymomma
Member
Member # 36988
Default  Posted: 9:25 PM, April 25th (Thursday)

Jrazz - Good to know In-n-Out was like that. I had the young man tell me I looked very attractive today! I just gave him a weird look. Then he realized that was an inappropriate comment, LOL. It was a weird and awkward moment. They must really push them to be "personable".


DDay - 6/15/11
R started - 7/1/11
False Discl- 9/27/12
Real Discl - 2/12/13
Poly - 3/1/13 Pass!
Me - BS (46)
WH - 52 (SA, NA, WA)
Kids: 2 littles and 1 grown
The road to recovery is long and hard. Some days I am up for it and others not!

Posts: 1084 | Registered: Sep 2012 | From: Texas
StrongerOne
Member
Member # 36915
Default  Posted: 11:37 PM, April 25th (Thursday)

Be kind to these folks -- they are very often required to greet you in this way and to ask if you want to buy xyz also...if they don't ask, they get fired. Just one more way to make a crappy job crappier.

[This message edited by StrongerOne at 11:37 PM, April 25th (Thursday)]


DDay Feb 2011.
In R.

Posts: 866 | Registered: Sep 2012
aesir
Member
Member # 17210
Default  Posted: 12:04 AM, April 26th (Friday)

Be kind to these folks -- they are very often required to greet you in this way and to ask if you want to buy xyz also...if they don't ask, they get fired. Just one more way to make a crappy job crappier.
This can be true.

You know, sometimes those people aren't even in the restaurant you're sitting at...
They have order taking systems at some fast food chains where the order takers are in a room hundreds of miles away... sitting in a cube with a computer in front of them.
This started during the boom prior to the meltdown. Some jurisdictions it was impossible to hire staff, so drive thru orders were farmed out to a call center in places with lower employment levels.

most of the new drive thru systems also have the capability of doing an automatic greeting from a recording. Not really something you want to do if you can`t have a person there ready to take the order. Was great fun on holidays however, as I used to set it up to play sleigh bells at Christmas time until a cashier was answered. Halloween was best of all, recording a normal greeting changing into a scream interrupted by a chainsaw.

It's not so much the "Hi, how are you?" that annoys me. It's that the greeting when I approach the speaker is simply "Hi, how are you?" and then I feel like I'm expected to make conversation until they ask what I want. I'd just prefer to dispense with that and hear a polite, "Welcome to Wherever, how can I serve you?" Or "May I take your order?"
Well, they will stop doing that if you take them up on the implied offer. Start telling them how you are doing, why you are feeling a little bitchy, maybe some of your health issues. You should rehearse this so you can get it all out without having to pause so they can ask to take your order. Maybe suggest your friends do the same. Save some money on IC by getting it all out in the drive thru. Bonus points if you can spontaneously burst into tears when they meet you at the window.


Your mileage may vary... in accordance with the prophecy.

Do not back up. Severe tire damage.


Posts: 14924 | Registered: Nov 2007 | From: Winnipeg
Hearthache again
Member
Member # 28564
Default  Posted: 12:45 AM, April 26th (Friday)

I worked drive-thru as a teen and yes we have to suggest a menu item during each transaction. I always said: "Hello welcome to Taco bell how may I help you?"

I did not always stick to that during the late shift when the people would come in with a car full of drunk people. I would try and get them to laugh. Best thing about working nights at places like this.


Me-BS(32)
Him-WS(35)
Married-12 years together 13
Kids 4: 15, 12, 8, and 3
DDay#1 9-26-2008 Dday#2 4-26-2010
We have R!!! But I still hate the number 26!

This too shall pass
I edit a lot because that stupid box is so small!


Posts: 871 | Registered: May 2010 | From: Michigan
Unagie
Member
Member # 37091
Default  Posted: 1:12 AM, April 26th (Friday)

WAIT WAIT WAIT!!!

STARBUCKS HAS A DRIVE THRU!?
WHERE!?

Ahem...that is all please continue.


Heartbroken madhatter trying to rebuild

No longer together

"To be loyal to myself is to allow myself to grow and change, and challenge who I am and what I think."


Posts: 2756 | Registered: Oct 2012
Kajem
Member
Member # 36134
Default  Posted: 1:57 AM, April 26th (Friday)

They are building one near my church.

There are several in Orlando.

most of the Starbuck's I have seen with a drive thru are stand alone businesses.

Hope they have one in a town near you.

Hugs,

K


I trust you is a better compliment than I love you, because you may not trust the person you love, but you can always love the person you trust. - Unknown
Relationships are like sharing a book, it doesn't work if you're not on the same page.

Posts: 5162 | Registered: Jul 2012 | From: Florida
circe
Member
Member # 6687
Default  Posted: 4:23 AM, April 26th (Friday)

All the starbucks here have a drivethrough! The women who work the early morning shift at mine are really funny, annoyingly perky and chatty and I think they enjoy stringing out the "hi how's your morning let's chat!!" convo before you can order. They know it tortures us! When DS was little on a roadtrip he stuck a stick thing out the open window and scratched on the speaker and said, "Coooo----feeeeeee----" like someone dragging along on their belly in the dessert and that got a huge laugh from them. I'm tempted to do that in the mornings when they ask how I am.

Posts: 3193 | Registered: Mar 2005
idkam
Member
Member # 18375
Default  Posted: 3:59 PM, April 26th (Friday)

Asier ...

Welcome to Mcdonald's would you like to try our bacon egg and cheese biscuit??
Me: uhm nope can i have a side cesar salad please....

This is wht happens when i dont make to the grocery store to pick up
lunch for the next day...


People come into your life for a Reason, Season or a Lifetime..
Divorced

Posts: 1798 | Registered: Feb 2008 | From: Texas
aesir
Member
Member # 17210
Default  Posted: 4:49 PM, April 26th (Friday)

Okay, a friend of a friend was a Starbucks manager, and they actually have in their manual as part of the Starbucks experience that each customer should receive x seconds of chit chat conversation.

As a former franchisee of another brand, I used to try to train my staff to hide delays in drive thru by talking to customers, since waiting in silence for your food is one of the longest and lonliest few minutes in life. It wasn`t in the manual, but customers seemed to accept slower times if they were talking to someone.


Your mileage may vary... in accordance with the prophecy.

Do not back up. Severe tire damage.


Posts: 14924 | Registered: Nov 2007 | From: Winnipeg
Ascendant
Member
Member # 38303
Default  Posted: 8:49 AM, April 28th (Sunday)

I work in a restaurant, and I definitely try to conduct semi-meaningful conversations with my guests...not the same as fast food, I know. Feeling like you *kind of* know the person a little bit makes it easier to keep them entertained while they wait for their food, and also it makes (in my experience) them more likely to tip well. I always try to be myself at my tables, and not some cookie-cutter 'nice' server as indicated in the training guides.


I refuse to let a wound ruin me.
**Guts over fear.**

Posts: 2117 | Registered: Jan 2013 | From: Illinois
Safeguard
Member
Member # 38899
Default  Posted: 3:26 PM, April 28th (Sunday)

"Hi. How are you today?"

"Good thanks." I'll have a {Fill in food of choice}."

"Would you like a drink/dessert with that?"

"No thank you. That will be all."

I don't know who decided that courteous service was a good idea. That person should be tared and feathered!

Now if they could just get my order right!


"since your actions don't match your words, excuse me while I stop believing you."

Posts: 143 | Registered: Apr 2013
imokay
Member
Member # 3522
Default  Posted: 5:39 PM, April 28th (Sunday)

my pet peeve at the local Chick-fil-A...

Me: I'd like a #5 - 8 piece, with a lemonade....

and before I could add the next item....

Extremely annoying perky order taker with the saccharine sweet baby voice: your total will be $5.36.

Didn't they teach her to try to upsell or at least ask 'will that be all?'

Annoys me NO END!!


DD: 2/10/02

Me: BS - 50 (seriously???)
Him: FWS - 52

Fully reconciled.
I ♥ my Husband!!!

When life hands you lemons - break out the tequila and salt!

Yesterday is not today. Today is not forever.


Posts: 17763 | Registered: Feb 2004 | From: Here AND There! :-)
jrc1963
Member
Member # 26531
Default  Posted: 5:59 PM, April 28th (Sunday)

Extremely annoying perky order taker with the saccharine sweet baby voice: your total will be $5.36.

Seriously??? Wow...

On occasions when that happens, I will usually give them an ice glare (or at least an icy voice) and say...

"Uh, I'm not done ordering, but if you don't want to sell anymore I can leave."


Me: BSO - 46
Him: FWSO - 69
DS - 13
D-Day - 12-11-09,
R - he finally came home
Your life is an Occasion. Rise to it. - Mr. Magorium, "Mr. Magorium's Wonder Emporium"

Posts: 24547 | Registered: Dec 2009 | From: Florida
girlsbird
Member
Member # 30877
Default  Posted: 7:18 PM, April 28th (Sunday)

As usual you folks are cracking me up.


D-Day 10/28/10..almost admission 7/10 Reconciled. I was the betrayed

Posts: 1203 | Registered: Jan 2011 | From: arizona
VioletPush
Member
Member # 31365
Default  Posted: 8:07 PM, April 28th (Sunday)

The chik fil a people kind of freak me out with their "how can I serve you?" and the creepy "it would be my pleasure!" when I ask them for ketchup. Makes me feel like I'm at some submissive S&M drive thru...

Or is that just me? :)


Got rid of a lot of baggage, moved across the country, and am moving on with my life!

Posts: 235 | Registered: Mar 2011
aesir
Member
Member # 17210
Default  Posted: 3:59 AM, April 29th (Monday)

my pet peeve at the local Chick-fil-A...
Me: I'd like a #5 - 8 piece, with a lemonade....

and before I could add the next item....

Extremely annoying perky order taker with the saccharine sweet baby voice: your total will be $5.36.

Didn't they teach her to try to upsell or at least ask 'will that be all?'


It really all depends on the metric of the month being pushed by some MBA unable to distinguish cause and effect. If the metric of the month is SOS (speed of service), everyone gets evaluated on the basis of what the drive thru timer says. It doesn't even matter if you can actually demonstrate that the timer algorithm is fundamentally flawed and may as well generate random numbers, that is the metric of the month. Since they have some metrics that show a correlation between stores with high sales and fast service, the assumption is that reducing service times automagically results in higher sales volume, and when this is the metric of the month, everybody is evaluated based on this. One of the easiest ways to reduce service times is to reduce the sales per customer. For the staff, who do not have a financial stake in the company, the min/max answer to an easier life with the least boss stress is to follow this plan, and that includes for the managers.

Outside of the marketing group, corporate types hated to talk to me because when they wanted to talk about their metrics (to reduce their own levels of boss stress), I would pull out my own metrics like chain wide customer satisfaction tracking, or my personal favorite "the cheese ratio" (which I developed to track subliminal upselling).

Whenever you run into a cashier that sounds like they are hopped up on speed and seem like they just want to rush you out, you can thank an MBA somewhere in the corporation, and some weak managers who succumb to and inflict "boss stress".

[This message edited by aesir at 3:59 AM, April 29th (Monday)]


Your mileage may vary... in accordance with the prophecy.

Do not back up. Severe tire damage.


Posts: 14924 | Registered: Nov 2007 | From: Winnipeg
Sad in AZ
Member
Member # 24239
Default  Posted: 6:37 AM, April 29th (Monday)

I'm the crabbiest person I know, but when I moved from NY to Tucson, I was thrilled at how pleasant the fast food people were.


I solemnly swear that I am up to no good.

Posts: 20229 | Registered: Jun 2009 | From: Upstate NY
Faithful w/Love
Member
Member # 33128
Default  Posted: 3:40 PM, April 29th (Monday)

I don't mind the nice one that take your oder and get you out of there fast.

The ones that get under my skin are the overly perky and go on and on or so it seems. Just let me order DANG. Then they repeat the order and have it wrong. Get to the window and it is wrong again. URRGGHHH.

But I guess it is better than pulling up and getting "can I help you, umm, okay, will that be it?

And I have had that before.
Ummm, going else where. Thanks.


BS(ME)40 WH(HIM)38
DD 20 and DS 15
Separated Aug 2012

Moved back home Oct 31 2013
Separated again June 2014. Heading toward divorce.
False R. Still Lying.
Will be divorcing soon!
"You never know how strong you are until being strong


Posts: 2731 | Registered: Aug 2011
Topic Posts: 34