Ive been with verizon for ten years. Once a year, something funky happens. I should point out wireless not residential. The residential are horrendous. Dont get me started on them.
The customer service is why I have stayed with Verizon.
The day before I had this nice gentleman help me lower my bill by changing my plan in a way that wont get me in a bind (gave up unlimited internet for whatever bites...we use 4). Then he spent time with me going over perks on this one phone (samsung...not gallexy...its almost like a pad).
The guy yesterday was weird. As I was trying to figure things out while on the phone I mumbled "shit shit shit". Not in an angry way, but trying to think how I could pay to get my phone turned on. The fool got pissy. You thought I would have said "fuck you asshole" to him and he ended the call. I think he woke up in a bad mood and needed a soy latte or something.
Honestly...a bit more to the story. When I got the automated it asked me the three numbers on the back of the card even tho my card is on file. When it was all done, the card went through but my phone couldnt be turned on. So I requested a real person. She was sweet. She said, this had just happened to someone else, dont worry. The phone will be back on in 5 mins. Never I needed to pay 1/2 the new bill that just came out (I will pay the bill thurs afternoon).
Like I said, it was just that guy. My experience has been, get one you dont like, hang up and try again. In my situation, the automated lady was more understanding, lol.