Rapport:
Start off the conversation casually.
Talk calmly and do not act accusatory.
Build rapport by talking about things that interest them, or things that mean a lot to them. Smiling also helps build rapport.
Rapport should be scattered throughout the interview, and must appear genuine.
PAY ATTENTION TO THEIR BODY LANGUAGE DURING THE RAPPORT STAGE (I will list the indicators below)
Questioning is a 4 step process:
1) Ask the question (we'll get more into types of questions shortly)
2) Receive the answer (DO NOT interrupt)
3) Evaluate for truth/consistency (will go further into this later)
4) Record for a permanent reference
Some good techniques for questioning are:
1) Make the questions simple and confined to one topic
2) Make them clear and easily understood
3) Use "soft" words (avoid frightening or super-realistic words at least in the beginning)
DO NOT:
-Ask leading questions (Did he initiate?)
-Ask negative questions (You didn't know his name, did you?)
-Ask compound questions (what day did you meet him, and when did you first kiss?)
-Ask too complex questions (with extensive vocabulary)
There are two types of questions you may want to ask:
-Open-ended (Who, what, where, when, why, how, or "tell me about...", "describe the time..." Open-ended questions are usually the best because they allow the interviewee to: freely talk, commit to a story, allow more complete responses, reflect their personality and mental state, allows them to show opinions, allows YOU to analyze what was said and what WASN'T said, and most importantly,they allow for the logical progression of the interview, and the continuity of specific questions.
Closed-ended questions:
-are specific
-are direct and detailed
-elicit short answers
-may inhibit rapport and the information you receive
(stay away from closed-ended Q's unless there is a specific need for one)
Proxemics
There are various "zones of comfort" in our culture. When you are interviewing your suspected wayward, stay in the intimate zone (0 to 1.5 ft away) and personal zone (1.5 to 4 ft)
Closeness expresses caring/concern
Listening
Be an active listener by:
-remaining neutral (open mind)
-looking interested (lean forward, appropriate eye contact
-Concentrate on the response via all modes of communication (ie verbal, non-verbal)
-Make sure to understand the response by: paraphrasing the response back, asking for feedback, putting feelings into words
Body Movement (Kinesics):
-emblems (gestures that take the place of verbal communication, such as waving the hand, middle finger, etc.
-illustrators (gestures that aid in communication such as pointing when giving directions)
-Regulators (specific body movements to look for, such as: shifts in posture (turns slightly away from you), nodding yes or shaking the head no. Keep an eye on movements that indicate they'd like to change the subject (uncomfortable)
-Affect displays (behaviors that indicate intensity of emotion)
-Adaptors (unconscious behaviors that we exhibit typically during times of stress) Such as: eye movements (oculesics). Watch for change in pupil size. San-paku phenomenon, which is aka the three whites. This is when you notice the whites in their eyes above their pupils. Pay attention to their gaze. Key in on the amount and the direction of gaze. Also notice their proximity to your person.
Any one of these indicators does not equal deception. Deception is usually present when you notice a "cluster" of these indicators. That's why paying attention to their body language and demeanor during the "rapport" stage is so important. You will be able to notice slight changes in behavior, such as: they slightly turn their body away from you, and look down at the floor. Or, their demeanor changes (from a good mood to being hostile). Another cluster could be them crossing their arms, and gazing at the ceiling.
(hint: liars WILL and CAN look you in the eye while deceiving you)
When you sense deception:
Now is the time for cross-examination. Some tips: avoid the third degree, don't be antagonistic, argumentative, belligerent or threatening.
-intensify questions on details in random order
Check for:
-attempts to evade the question or details thereof, vagueness, conflicts w/ other statements and/or evidence, inconsistencies within the statement, falshoods, missing information.
-Ask for explanations concerning inconsistencies with what others have said, your own discoveries, other evidence, etc. Start with minor inconsistencies first, then build toward the major ones. If you believe you are being lied to, ASK THE QUESTION AGAIN. If they are still deceiving you, then paraphrase their answer back to them and watch their behavior. Pay attention to a little detail they tell you (the car was white...or, it was on a Tuesday). Then later ask a question with a minute inconsistency regarding what they told you about the situation: so you said the car was black? It was on Monday?
PM me with any questions or for clarification purposes. Please don't ask me where I learned this!
Remember: you don't need to be in a small room, and you don't need a spotlight! (although that stuff helps!)