I woke up this morning remembering something that happened awhile ago at work when I was managing a team of people. HR called us in (managers) to deliver "employee motivation" training, which, before I even got there, thought was an unreal waste of time (3 days!). Afterwards I was 100% convinced those days were erased from my life forever, but, now, looking back, I see it differently.
The purpose of this meeting was to teach us how to deliver "non-monetary rewards" to our employees. Once I realized the purpose of the meeting, I realized why the company was sending us to this, if we could do it successfully, it would mean a big impact to the bottom line. Because, effectively, the entire gist of the training was this (put into SI terms), "If you deliver the right ego kibble, you won't have to actually deliver the goods".
There were a bunch of sessions, how to do day to day reinforcement (ego kibbles), how to do employee reviews without raises/promotions (not what is was called, but that was the intent, and the answer was "ego kibbles"), how to improve employee performance (remove ego kibbles/salary). At the time, I kept thinking to myself, this will NEVER work on my employees. And after the training, I'd say, in most cases, I was right. My employees were nearly entirely motivated by money, I lost my 2 best pretty quickly, and then the rest of the team lost motivation and became really difficult to manage. And I really did try all the techniques they gave us "You're highly valuable to the team Jeff", "Wow, Tony, that was a fantastic job", "Everyone on the team, look at what Mark did last week" (large distribution e-mails).
But, none of it worked, because, IMHO, what these guys really wanted was "Jeff, here's 100K in stock options". They wanted/needed ego kibbles that they could spend, not those that evaporated into the ether the moment they are said. And we say this across the company, and within a year or so, were back to monetary rewards as the primary driver for rewarding employees.
Now, looking back on it, I think to myself, why did that fail? Is it because my team was all men and the words didn't matter to them? Is it because a word without a coupled action doesn't mean much?
IDK, but I can tell you, with a group of engineers, the only thing that worked was $$. And now relating all this back to A's, HR was trying to deliver rewards with words (sweet nothings) where all my employees wanted was money (porn star sex). Is that because of the male/female balance at work? Is that "kibble delivery" training much more effective in a female dominated company than a male dominated one?
And, you know, my manager was at the meeting too, and he and I sat down for dinner one evening and were joking around, I said to him "don't even try it" (deliver ego kibble instead of salary) and we both laughed. Because you can tell me "great job RIO" all day, every day; but if you don't couple that with some serious cash (porn star sex), well, then, guess what? I'm going to be pretty sure you're trying to manipulate me and those ego kibbles will mean nothing.
As an interesting thought experiment this morning, I turned the entire training around. What if I told my employees; no matter what you do, I'm not going to say it's good. All I'm going to do is hand out lots and lots of cash to the top performers and less as you go down the chain? You know what? I'm pretty sure I wouldn't have lost anyone and the entire team would have been more motivated to perform. Because ego kibbles aren't actually a thing, "good job Jim" doesn't spend at the store and has 0 actual value. And we all know, in the corporate world, that "good job Jim" can be followed, 2 weeks later with "you're fired". Where, "Here's 100K Jim", yes, can still be followed 2 weeks later with "you're fired", but at least you can actually spend that money. The value of the monetary incentive exists independent of the person who's delivering it, the medium is the message. The value of the "ego kibble" only exists in the mind of the receiver and changes dramatically if, as in the example above, I say good job today, and then fire you 2 weeks from now.
Anyway, kind of random thought for the morning. But there's no denying the value of getting people motivated by "ego kibble" rather than something real. Got my W to have an A. I'm sure saved the company millions of dollars. All by using words to convince people that those words have value independent of actions; the "I love you" from my W's AP to her during the A, then going home to his wife an hour later? Exactly the same as me saying "Jim, your our best employee" and then, at review time, giving him no raise, increased responsibility or role and cutting his vacation time. I guess it works or they wouldn't have taught us how to do it. And maybe it doesn't work for me because I'm too transparent and can't deliver a "believable kibble" when I think what I'm saying is bulls**t. That's entirely possible and perhaps even likely.