MrCleanSlate - Here’s how I think about it - the wayward forum specializes in finding blindspots. There are other kinds of interactions but that is the speciality. You will find admiration for especially insightful blindspot-finding in a way you will not for posts that are especially hopeful or especially compassionate or especially whatever. If you come here wanting help finding your blindspots, this will seem helpful. If you come here for some other reason but are in a place where hearing about your blindspots is helpful, perhaps because you have support in other areas, it feels OK. If you come here for some other reason, someone pointing to your blindspots may feel mean or cruel. Someone finding the forum for the first time and thinking “wow, there are other people like me! Thank god I have a place!” might get turned off by the immediate blindspot finding. And for people who have been here longer - I’ve noticed in myself and other people that there’s a cycle of work and rest - a deep dive into an area that needs to be looked at closely, taking what feel like big risks and thinking/behaving differently, and then putting it into practice. And resting a bit until the next round. When someone comes here saying hey everyone, look what I’ve figured out! sometimes they get a good response but sometimes/often Wham! More blindspots, no rest allowed. Of course they still have blindspots because no one gets better overnight. But it can feel terrible when you are looking for a moment to rest and be happy with your progress and share your happiness with comrades, even if the person offering the advice is correct and the same advice might be helpful given at a different time. (The corollary is probably true as well - if you come here wanting help finding blindspots and someone offers you what feels like insipid sympathy, that may be irritating).
So what can you do about the negative impact? I don’t see any appetite or leadership to change the status quo and to be fair I don’t think there is a great model or best practices described for online group support, especially one that is so easily repurposed for scapegoating and/or subconsciously engages in projected self-hatred. So, take it as a given that is the way the forum is going to work and engage only when you are very clear about the context and don’t have inappropriate hope or expectations, and do what you can within that framework to help other people and yourself. I have more or less stopped posting but here are ideas for addressing the issues you brought up.
If you see someone reacting badly to their responses, reach out by PM. New members can’t PM until they get to 50 messages but if you reach out to them they can respond. And just say something simple - it looks like you’re having a hard time. Are you OK?
Another idea - It is powerful to reflect back to people the emotion they are experiencing. Probably doesn’t work as well online but it doesn’t hurt and is kind. Simply say - you seem confused/scared/angry/despairing/etc. People experiencing difficult emotions often feel alone and isolated in their emotions and simply joining in reduces anxiety, makes people feel not alone - “oh she gets it” - and allows them to more fully experience the emotions and then take a step past them. (Last week I was talking to a woman whose husband had died the day before and said “you seem really sad” which is not a profound thing to say! The waterworks opened, she expressed so much sorrow, etc etc.)
Another idea - by PM, be a neutral listener, not offering advice or judgment. You can get to that point by asking simple questions and just listening. A whole bunch of times a wayward has confessed something to me privately - just being able to say whatever shameful thing they are carrying out loud can gird them for the next step, they can then say it to their spouse and/or on the forum. It’s the relief of a burden of secret shame and by being someone who just listens, they know it’s a safe place to say whatever they have to say with no negative response. It’s especially helpful for people who can’t afford IC. (As an aside, I notice that many/most people who do well here either have a rather supportive spouse and/or IC, so they have that neutral ear and some emotional support and are more available to blindspot hunting from strangers).
Another idea - practice benevolent detachment. Offer your best help to someone, then let go completely of what happens next. It’s not “not caring.” It’s not saddling them with your expectations for what they do next, your need to be effective and impactful, your need to be a good helper. If you pray, offer your best help to someone and then give them over to God and go on your merry way.
Another idea, somewhat related to the above which may help you to retain hope - know and believe that there are people who don’t return who are actually doing what they need to do without SI and your apparent inability to reach them when they arrived and immediately departed was not a failure. I was so incessantly looking for help out of my troubles that I would have found it in one place or another. People who are looking for help will find it. People who are determined to change will change. (The corollary is also true. There are people who remain here who don’t want to/won’t change. It’s also not your problem or your responsibility to fix them). I read an interesting study once that it takes white people an average of seven direct experiences of racism before they believe it exists and start to think change is needed. Sometimes when I'm with someone and see a racist incident that they don't see, I talk to them about it, but then shrug my shoulders and think I guess that was incident number three.
Another idea - usually/always use the stop sign yourself, to model that practice for others and give them the idea that it is OK to use it. If you have a question that could use a BS perspective, reach out individually to a BS whom you know/admire or post in General. (Note: this runs afoul of the norm that waywards only post question in the wayward forum and not general, even though technically I don’t see that in the rules. I’m all for calling out unstated norms either directly or through provocation. Unstated norms are dangerous).
Another idea - check your understanding. I would sometimes PM people to say - I’m reading a response this way, are you reading it the same way? Often their POV was different than mine and it was helpful to talk/think about that. And if we agreed, we could bitch about it together and that’s always fun. It’s especially helpful to ask the person whom you THINK is offended, if they are offended. Sometimes they are not. And people are offended by things that seem to me innocuous. The check-your-understanding conversations are really helpful.
Another idea - there is some interesting research that sharing positive experiences builds relationships and community more than sharing negative experiences. Which is counter-intuitive, it seems like you’d have a better/closer relationship with the person whose shoulder you cry on than the person you share a fun time with. So look for opportunities - when someone mentions in passing something positive happening in their life, follow up on that. It builds a sense of connection.
(Sorry for typos/disfluencies, I wrote this on zoom call N-teenth of the day.)